10 Ways For eBay Sellers To Avoid Negative Feedback

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10. Package your items well.

The last thing you and the buyer want is for them to receive a broken item. Don’t be in a rush to get the item out and in the mail. Make sure it looks like what you would like to receive as. Try and make the packaging look professional as possible. It goes back to the first impression. If the customer receives an item that looks like it was handled by a professional, they might come back and buy more from you.

9. Avoid excessive shipping charges.

I don’t know how many negative feedbacks I have seen due to inflated shipping prices. If you charge an arm and a leg for shipping, you are leaving yourself open to negative feedback.

8. Mail your item as soon as possible.

You should think about listing somewhere in your auction how long before you ship your item. Taking to long to deliver the buyers item can lead to negative feedback. Remember, if the buyer emails you wondering where their winning item is, be polite. Start out by apologizing for the delay in shipment and then give them a specific date they should be getting their item.

7. Answer emails promptly.

If you are going to sell on ebay or anywhere else online, remember that the customer always comes first. If they email you, make sure and email them back in a timely manner. Its always a good idea to have an auto responder notifying your customers that you have received their email and you will get back to them shortly.

6. Make sure your item description is accurate.

This is one of the most common reasons for negative feedback. Make sure you are very detailed about flaws in the item you are selling. A great way to give a great description of the flaws is with pictures. Pictures will let your customers see exactly what’s wrong with the item up for bid.

5. List any flaws your item has.

This one goes same with your item description. If your item has a scratch or mark, make sure and list it in the auction. Nothing would make a customer more upset then to buy an item and when its gets to them, there is a big scratch on the back where they couldn’t see in the auction. Avoid doing this and you will avoid negative feedback.

4. Don’t retaliate to awkward customers.

This is part of life on ebay. With so many new ebay members joining daily, you are bound to run into one of them that forgot to read the rules or is just plain immature. Don’t retaliate, just deal with the question in a polite and professional manner. This can usually work out to your advantage with the new customer giving you positive feedback and apologizing for their actions.

3. Always be polite in all correspondence.

Remember what your mother always said, “Treat everyone as you would want to be treated”. No matter who your dealing with, customer service, a new ebay user, or even a ebay power seller, always be polite with all your customers. This will go a long way in building customer relations skills for you.

2. Accept returns.

Remember, if you go to most stores, they will have a return policy. If a customer is not happy with your product for whatever reason, you should allow them a chance to return the item for a refund or item exchange minus shipping fee’s. After they return the item, you can cancel the transaction through ebay and you will get your fee’s returned. You can then relist the item with your feedback intact.

1. Don’t leave feedback first.

You need to wait for your customers to leave feedback first; otherwise you are leaving yourself open to a negative feedback comment. If you have given your customer the best possible service, they will leave feedback right away. But be careful, there are to many buyers out there that won’t hesitate to leave negative feedback for a small reason.

Sellers tend to forget that customers are a real living person. If you can make the whole buying experience as professional as you can, you will have allot of repeat customers. Don’t forget that your customers are your lifeblood of your ebay business. Without them, your feedback rating would not be possible. With some hard work and good feedback, you will become a Power Seller in no time.

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